# Returns guide

How returns work in our shop, for customers and for the support team.

## Who can return

Any customer can return an item within 30 days of delivery. The item must be unused and in its box. Gift cards and opened software cannot be returned.

## How to return

1. Open your order in the account page.
2. Choose **Return an item** and pick the reason.
3. Print the label and drop the parcel at any post office.

## Refunds

Refunds go back to the card you paid with. They take 5 to 10 working days once the parcel reaches our warehouse. A refund for a gift is paid as store credit to the person who received it.

## Exchanges

An exchange is a return and a new order: we send the new item as soon as the return is scanned at the post office, so you do not wait for the first parcel to arrive.